StubHub stopped guaranteeing cash refunds. I purchased tickets for a James Taylor conert and paid for them months in advance. StubHub refund ruling highlights Calif. precedent companies despise This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Stub Fraud. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Unconscionable Money grabbers. Second package was never able to contact anyone to reroute as address was incorrect. 5. That's literally the only way you can get your money back from these thieves. But you money hungry corporates line your pockets and just go on like we owed that money to you. I don't know how your company seems to think that 120% is of equal value or better. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. I am traveling today from Mexico to Madridfor what? When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Or am I screwed. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." How to Request a Stubhub Refund [98% Success] - DoNotPay So now the tickets will not arrive in time for my event. I tried transferring through Wells Fargo and they didn't let me transfer. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. This is ridiculous! StubHub Refund Class Action Lawsuit - Gibbs Law Group Even talked to their top customer service expert who was an absolutely useless subhuman monster. Is there any way I can confirm that my Stubhub QR codes are still good? That's why they have a return policy. "I finally got a supervisor on the line and he said 'No. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Looking for a ticket refund? StubHub reaches agreement to repay Now StubHub is giving people a coupon worth 20% more than the value of the ticket. . StubHub changes its refund policy during COVID-19 pandemic - WKBW How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? However, StubHub is not responsible for partial performances, line-up, time, or venue changes. NOTHING. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Massachusetts has clear rules on returns and refunds. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Where is my refund? - StubHub Community Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Stubhub did refund, but plans are ruined last minute. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews However you may visit Settings to provide a controlled consent. 'You're stealing my money': StubHub leaves customers feeling screwed Tickets were either never delivered or arrived late. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. They said outta luck. This will now be our default option in Canada and in the US. We will process the refund to your original payment method within 5 days. He was waiting for someone else to send them to him. My tickets were 100% real. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. Solved: Refund in Progress - StubHub Community StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Even though I didn't get a reprint it was still great. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. 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I would not take a.) 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Worst Customer Service Ever. Stubhub does not accept returns. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver StubHub will contact you as soon as possible. >> I PURCHASED TWO TICKETS FOR $390. LAST time I purchase tickets through StubHub. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. These cookies will be stored in your browser only with your consent. They explained to us the person who registered the wristband could show up to the event and claim they lost it. The tickets are wrong ones worth $148 each!! BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Stubhub STOLE THE MONEY FROM ME!!!!! I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. You dont get to change the rules to suit you after the fact. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. StubHub has the final decision on whether or not you will receive a refund. if you have any questions please feel free to contact me. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. After the switch, you will enter the email address you use to access the community in order to reset your password. I purchased a Citi field parking pass for Mets opening day. Will never use Stibhub again unless I get a full tefundk. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy You can request a refund from StubHub by email. I do not want someone to buy my tickets without the same disclosure available. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. This is an essential cookie for the website live chat box to function properly. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. if you have any questions please feel free to contact me. Now I'm done with them. Their tech team looking into it or b.) However, if it's not in your name you can't get this done. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Stubhub policy on refunds is ridiculous. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Now they are saying they will give us a coupon for events canceled. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Or choose from the following popular destinations. Overcharged. Needless to say, I received a full refund. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. this company sucks. The 3 tickets totaled close to $600. and did I get a refund?!? All Rights Reserved. I wish I found this website earlier. Needless to say, this concert never happened. Following backlash from customers, the ticketing company responded in a statement this week. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I was not able to enter the concert . On or about May 3, 2021, Defendant announced that it would provide Eligible She said to late sorry. If my ticket was valid I WOULD HAVE USED IT. My credit card can do refunds up to 60 days which of course is passed. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. April 1, 2020 Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. I purchased tickets to the Olympic gymnastics trials in January 2020. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You cant change your TOS after purchase. This all happened within an hour after the person bought them. We greatly appreciate our communitys patience and understanding during this extraordinary time.. However, StubHub offers a refund. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. i have tried to call several times but have been on hold >3 hours on 2 occasions. Others were postponed. Bonnie cancelled. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Set your price or use our recommended price and tap List tickets. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. About WSJ. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. We wasted our night , took off of work and lost our ticket money. They sold me 2 non-existing tickets and even admitted it by email. To Stubhub.com and surprisingly they were already on sale. I will be putting a hold on my credit card for the tickets and they can fight me. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. IndustryLegalTop Story i have tried to call several times but have been on hold >3 hours on 2 occasions. Announcements have been made but, a plan of action has not been put into play quite yet. I purchased tickets to the Olympic gymnastics trials in January 2020. When we bought these tickets, we had jobs and splurged for a night out. Please help me. Terrible service as solution they've suggested me to sell them again, so fraud other people! "We were only allowed 120 percent credit toward future concerts, not refunds.". That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. I contacted Stubhub and they refused to refund my money. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. I'm out $282 because stubHub won't stand refund. Horrible return policy, will never use stubhub again!!!! Last Updated on June 24, 2020 by Dave Clark I called customer service right away, but they denied a refund. Decide on a ticket price and how you will be repaid. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. You still ended up with my money, and I never received any value for that. I will NEVER use stubhub again! 2. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. How Do I Get Stubhub to Refund a Charge? - GetHuman I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! How is this right? to see the game on TV? I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub Class Action Settlement to Provide Credits For Tickets No Wonder I See Horrible Complaints. Hour on Chat and another hour on phone. Want to pick up my tickets from a UPS store. Ticketmaster Changed Its Refund Policy Without Notice - Travel F**ked up situation. Called back for refund. All of our tickets were void, fakes, frauds. At this point, this transaction constitutes fraud. They had me wait 3 hours to tell me to go scratch. Spent $314 for daughter and friend to see Harry Styles. Is there any way to find out if its still being processed at all? StubHub changed its fine print on March 25, offering most customers just a credit. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Now what? This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Arizona StubHub customers to get $2M in refunds in multistate It not I guess it is small claims. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. i am not interested in a credit that expires so therefore am requesting my full refund. Can you explain to me how I can still use the credit that I was issued? If there is any changes to that, all affected buyers will be notified via email. Bought tickets for James Taylor and Bonnie Raitt. Wisconsin residents could get ticket refunds after StubHub settlement 01-24-2022 11:26 AM. Still haven't received refund. Your email address will not be published. They DO NOT have their customers backs. They only let a few more people in until they actually closed all the doors. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Should have checked this site first. Do not buy tix here! When you mess up, that's your problem not stubhubs and not the original sellers. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. This cookie is used for the website live chat box to function properly. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Levi's Stadium Ticket Policies - San Francisco 49ers StubHub offers refunds for pre-policy change cancellations This doesn't make any sense and I transferred these tickets way early on before COVID. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. After the switch, you will enter the email address you use to access the community in order to reset your password. COVID-19 Impacted Events Updates : StubHub Im sensing a nice class action lawsuit coming your way. I have been attempting to contact you several times regarding ticket order #553613638. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. At NO stage did they advertise this game as a TBA or TBC date and time. Called back for refund. Seller listed tix he didn't actually have. I purchased tickets at the very last minute and got amazing seats. $868.64 is a lot of money especially now to just throw away. StubHub Returns and Refund Policies BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. On March 7th, StubHub emailed Marrali a copt of its refund policy. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Too late to purchase decent seats. View Vivid Seats Refund Policy. They could not refund me nor give me the seats I wanted. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each).
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