Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Stay put and call 911. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Don't touch a downed power line or other equipment. How to Reach a Real Person at Comcast/Xfinity. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Then Call Us. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. . This post was marked as closed. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. New comments cannot be posted and votes cannot be cast. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? 1. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. 3.) Press Enter to send it. Who is responsible for cable line from pole to house? Warn others to stay away. Report an Issue - Xfinity Support Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. We're sorry that didn't solve your issue. Let us know. A drop-down list appears. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. There appears to be no other way to contact comcast/xfinity. How do I get Comcast to come deal with this? How do I report this? Write your 17-digit account number on the "For" line of your check or money order. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. DO NOT TOUCH downed lines or anything they are touching. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Thank you! My electric company has been out already and have told me that it is Comcast's issue. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Thank you for reaching out to the Digital Care Team. Exposed Line/ Wire - How To Report & Things To Know From AT&T Update on June 10, 2021. It's a hazard to pedestrians and vehicles! That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If the center conductor of the cable is solid copper, it carries it quite well. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. STAY AWAY from downed power lines. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Thank you for bringing this issue to our attention. You can email the site owner to let them know you were blocked. ARA - Utility Regulation - Houston Jacksonville, Florida Area. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Sky News is distributed via an English-language radio news service, and through online channels. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press Enter to send it. I am a bot, and this action was performed automatically. Sound the horn, roll down your window and call for help. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Do what's best for your business. To confirm, are the wires in question still low-hanging by chance? We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. This option is available 24 hours a day, 7 days a week. We ask for direct messages because we can't post personal information in public. Privacy Policy. Then, to let us know why you're calling, say Line is down.. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Call 9-1-1 immediately to report a fallen power line. This website is using a security service to protect itself from online attacks. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Then it tells me it can help me better if I sign in. Call 800.288.2020. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. By selecting Accept all, you consent to our use of Cookies. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Woman battles Comcast over downed line - WSAZ Privacy Policy. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit How to stay in touch with Verizon during an emergency Comcast Xfinity Outage Map Is The Service Down? Call BGE at 1-877-778-2222 to report any downed electrical lines. Here is a list of frequently requested telephone numbers: Cable. No worries, Our team can definitely help right here! Why is my Xfinity Cable box stuck on boot? ASA, ABA, Adherence). 70% of power outages are caused by major weather. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Press 0 a lot. Hello @user_300363 and thank you! Comcast Xfinity Outage Report Is The Service Down? https://corporate.comcast.com/stories/meet-our-digital-care-team. Companies respond better when others are watching. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You will need to contact a tree trimming service yourself. ET. Who removes tree branches resting on utility cables in easement? Asking on behalf of my place of business. Please send us a direct message to "Xfinity Support" with your full name and address. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Verizon Customer Service - Contact Us | Verizon Help Center and Support I suspect it's an old wire). Type a message to let us know what your issue is. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cloudflare Ray ID: 7a2ad44e3df86ef8 Thank you so much for contacting our Xfinity Support Team over Reddit. Thanks! Who Do I Contact About Downed Phone Line In My Backyard? Comcast Xfinity Outage Map. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Our community is your official source on Reddit for help with Xfinity services. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. 5. Massive outages do occur because of problems such as storms, floods etc. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Report it online using Xfinity Assistant. View the Xfinity outage map and find out when an area will be back online. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Whenever there is an outage, your first step is to report it via email or twitter. We truly appreciate you taking the time to reach out to let us know about a downed wire. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Thanks! Like. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I need someone to come out and fix it. Report downed power lines at 713-207-2222. Hope this helps you out. How to File a Complaint Against Comcast - Your Options - FairShake Do not send the firewall logs as an attachment. For immediate assistance, check out the Xfinity Assistant. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Our community is your official source on Reddit for help with Xfinity services. Can you direct message us your name and address, please? Cookie Notice You may have to enter a lot of personal information to get connected, including your ZIP code. Ask for the Comcast liason. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Talk to Us. The action you just performed triggered the security solution. If you have questions about your services, we're here to answer them. Please contact the moderators of this subreddit if you have any questions or concerns. Low hanging main line cable | Comcast Business Support Community By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called but only received voice mail. Id give them a ring. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Comcast landlines are being used by homes and businesses alike. Discussion. Click Continue. God forbid this huge company actually provide a phone number where you could talk to someone. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I do apologize once again for the delay on our end and sincerely appreciate all your patience! Sky News - Wikipedia It's not the power line and I don't think it's the regular cable either because there's no service outage. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. . Voting closed 14. Scan this QR code to download the app now. How do I report down a cable line? How do I report a downed telephone line? | AT&T Community Forums Cookie Notice Payments are posted to your account after 5:30 p.m. on the day they are received. A: Cable and phone wires dont carry current, so its safe to remove them. Get in touch with Comcast Business. A recent storm brought down a tree which took down one of the above ground cables by my house. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the top right corner, you'll see a little chat icon near the bell icon. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. 7 years ago. I can't get into my property because the line is blocking the drive way. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. That person will tell you who the city's contact is in the Comcast governmental affairs office. Search accounts based on account number, or chat online. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . It has been severed months ago and left hanging. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Downed Power Line. Scroll down and select Manage Internet. Comcast Phone Number | Call Now & Skip the Wait - GetHuman An official employee, such as myself or whoever is first available, will respond. That's not what we want to see! Call 800.288.2020 . Heads up: Extreme weather or other factors can bring down lines, including electrical lines. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. See how you can save when you add Comcast Business Mobile or add a new line. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. What to expect: Your complaint will be posted online in a public database. I explained this to the rep when I called to cancel. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . The ground around your car may be energized. Let us know. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Our community is your official source on Reddit for help with Xfinity services. and our Question: Does Comcast Hve To Repair A Cut Cable Line up. We have made changes to keep employees safe so response and call times may be longer than usual. How do I get Comcast to fix a cable line? - MetaFilter A woman in Huntington says she contacted Comcast several times about a line. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. -ATTU-verseCare. Then, call PG&E at 1-800-743-5000. 1 6 Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast In the top right corner, you'll see a little chat icon near the bell icon. Let us give you a call as soon as an agent is available. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Welcome to the Xfinity community! How to Report an Issue Online Visit xfinity.com/xfinityassistant. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Rod Furlan is a crook and Thief and should be held accountable. In the aftermath of a major storm, be aware of hazards presented by downed power lines. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Downed power lines and safety after a storm - CenterPoint Energy The tree and the cable are both on the grass verge next to my property. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! In the 'To' line, type "Xfinity Support" there. Store Locator Status Center Check for outages and troubleshoot your services. Report an Outage | PECO - An Exelon Company - PECO Energy Company Full special report: Alex Murdaugh found guilty in murders of wife and son Help and Support Topic | Comcast Business Support Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. BBC - Wikipedia Connectivity and managing Your Comcast Business network. To qualify for the credit, customers must: 1. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. -You are responsible for the "mast," the . Thank you so much Anthony for sending us over those details and the Modmail. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.
Youth Sports Referee Jobs, Father Brown The Tower Of Lost Souls Filming Locations, Articles H