IMPORTANT Although you can query all resources, some objects contain fields that you cannot query. window.open(uri); [CDATA[*/ Web Services is, however, aware of and will check existing multiple resources on a ticket and will not allow any resource to be assigned as primary resource if that resource is already a secondary resource. On create(), if InstalledProductID is populated, the InstalledProduct.AccountID must = Ticket.AccountID. Ticket.Source is not required; however, in the UI the Source field defaults to 'Other', so for tickets created through the UI, the value for Ticket.Source is never Null. I am using CyberDrain PowerShell module but I am clearly missing something. For child collection access URLs and specific entity names, refer to the individual articles linked in the List of Entities section of this article. Tickets where Type = Service Request cannot be associated with a ProblemTicket ID. This entity describes an Attachment in Autotask. For more information, refer to. In Picklist, an inactive TicketCategory displays in italic text. AutotaskDevelopment/Sample-Code: Examples using the Autotask API - GitHub This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. This section will be expanded if the note or time entry has at least one attachment. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; It also controls if this section is automatically expanded when the time entry or note is opened for creating or editing. CreatorResourceID can return a ContactID. Notes have a property called Note Type. Refer to the About entity fields section of this article for more information. If the user sends content back to an unsupported entity, the Rich Text and all images it contains will be lost. [CDATA[*/ /*Autotask: Ticketing and Asset Tracking Integration The ArticleTicketAssociations entity records existing associations between tickets and Knowledgebase articles in Autotask. function SendLinkByMail(href) { Please open the solution (the C# one) in Visual Studio and work with the sample code there. Visit our SOAP API lifecycle FAQ article to learn more. If you set the status of selected tickets to Complete, and one or more tickets have incomplete to-dos, a confirmation message will ask if you want to complete associated to-dos. If the time entry page is open for a long time, it is possible for the Status field to be changed by another user or a workflow rule. This entity contains the records for the Deleted Task Activity journal located in the Autotaskapplication at, This entity contains the records for the Deleted Ticket log located in the Autotaskapplication at. NOTE The Autotask REST API stores and returns all entity time data in Coordinated Universal Time (UTC). A SubscriptionPeriod stores the information for an individual billing period item associated with an Autotask Subscription. This entity's purpose is to describe a list item associated with a UserDefinedFieldDefinition entity that has dataType = List. This entity manages the tags associated with tickets in Autotask. Visit the Ideas forum! When a SubIssueType value is provided, the associated IssueType value must also be provided. window.open(uri); ExpenseItem.AccountID is updated and ExpenseItem.ProjectID, ExpenseItem.TaskID, or ExpenseItem.TicketID is set to Null. On ticket grids, you can select the Add Note to Selected Tickets option from the bulk menu. This entity enables you to decrease inventory counts associated with the InventoryProducts entity. This entity's purpose is to describe a billing Role that has been excluded from a Contract. Also create Note/Attachment on # incident(s) (tickets only). This entity describes an Autotask Project. You can only create it; you cannot query or update it. This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. A Subscription creates recurring billing items for Assets when there is no need to track labor costs against subscription revenue; for example, when billing in installments. The properties represent data fields. A resource must have at least one role assignment. [CDATA[*/ The Ticket entity will support the Ticket Category: The following fields are not editable when ticket category is RMA: AccountID, InstalledProductID, TicketType. Verify you support email. These are referred to as Reference fields. If the Quick Ticket Edits section remains collapsed, you can save the note or time entry without completing required fields. If it is selected, you can update the status of all incidents. Thanks for your feedback. There is no warning. All other statuses, Not Assigned, Partially Approved, Approved, or Rejected can only be set by the system. It also tracks the resource and date &time each step was completed. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. From the Autotask Home page toolbar, select Help. Getting an API User setup, along with the keys, will set us up to establish a link between CloudRadial and Autotask so that they can share information back and forth. We then put time entries in through Autotask. The template corresponding to the speed code will be highlighted automatically. To open the page, use the path (s) in the Security and navigation section above. This entity's purpose is to describe a skill or ability that you can associate with a Resource via the ResourceSkill entity. The Autotask REST API var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; A WorkTypeModifier entity modifies a given Work Type BillingCode. Refer to Time Entry/Note Quick Edit Fields. Most of the values were taken from an existing ticket. This entity represents ticket and article tags in Autotask. GitHub - KelvinTegelaar/AutotaskAPI: Autotask 2020.2 REST API If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. This entity describes an Autotask Task. Roles are associated with a department, have a standard billing rate, and are assigned to resources for billing purposes. This entity contains attachments for the Projects entity. Create a Ticket in Autotask using Powershell Making IT work This entity contains the attachments for the TicketNotes entity. The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. When it is expanded on the New Note or New Time Entry form, the New Attachment dialog box will open automatically. To attach the new attachment to the notification email, select Include Attachments in Email on the notification panel. Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. This entity contains the attachments for the. If the ticket category = 'RMA', the InstalledProductID is required. Visit the Ideas forum! LOB security is respected in the API. To learn more, refer to our AutotaskRESTAPIcalls >Timestamp format article. xml - Autotask Web Service API integration with C# - Stack Overflow This selection opens a page that contains a subset of the fields documented above. The ArticlePlainTextContent entity contains the plain text version of body content held by a Knowledgebase article. The impersonated resource must have permission to act as configured in the other sections on the Edit Security Level page. Refer to Finding resource and child access URLs of REST API entities to learn how to locate these paths. If the ticket type = Change Request, then ChangeApprovalType is set to the default value. Cost items can be billable or non-billable. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. This entity describes an Autotask resource assigned to a ticket that is assigned to a service call. Provide feedback for the Documentation team. function SendLinkByMail(href) { Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. If a ticket already has checklist items, the checklist library is appended to the end of the list of checklist items. Also create Note/Attachment(s) on # incident(s). Visit our SOAPAPIlifecycle FAQ article to learn more. This entity describes an Autotask Appointment,a scheduled calendar time that is not a service call. create - Autotask This entity describes a transaction where a specified quantity of an InventoryProducts or an InventoryStockedItems entity is transferred from the items current InventoryLocation to a different InventoryLocation. If the Contract Service or Bundle is associated to an SLA, then use that ID. In Autotask, you can create ticket categories that are identified as API-Only. update() is allowed on a Ticket with an inactive ContactID value if that value is not being changed, or if a new active value is assigned. About note types. Open the Kaseya Helpdesk. TicketCategory default values will be applied unless another value is passed in. This entity allows all items in a checklist library to be added to a ticket. This entity is only used by multi-currency databases. Can airtags be tracked from an iMac desktop, with no iPhone? The status field describes how close a ticket is to resolution, or how close a task is to completion. You can use notes to track information, update the status of the associated contract, and communicate with resources and customers. Each entity type object contains an array of properties that describe instances of the entity type. To obtain extended information about entities and their field data, use the GET API call. SubIssueType is associated with an Issue and the available SubIssueType picklist items are specific to the associated IssueType. This entity's purpose is to describe a ticket category, applied to tickets in Autotask to specify features and fields that appear on the ticket detail. Refer to Forwarding and modifying tickets. RESTAPIsupportability and query thresholds, Using Swagger UIto explore REST API requests. The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. This entity describes an Autotask Shipping Type. This entity contains attachments for documents in Autotask. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Thanks for your feedback. Both the integration user and the API-only user must have security level permission to add or edit the entity. /* Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). Tickets and project tasks share the same list of statuses. This entity's purpose is to describe a group of Service entity items that are priced and billed as one component of Recurring Service type contract. This entity is only used by multi-currency databases. This entity describes a cost associated with an Autotask Ticket. It has code to get popular entities like accounts, tickets, contacts etc. Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. I have taken the Resource location "15" from the below page on autotask because while creating the api user I have selected the location as "Headquarters". The id field belongs to each entity and acts as the unique identifier. This entity allows you to track the progress of the opportunity and generate sales forecasts. A ticket workflow rule with a Create Ticket Note . This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. Need troubleshooting help? This entity's purpose is to describe a reusable set of roles and work types that are excluded from the contract to which the set applies. This entity represents the categories for documents in Autotask. Create Tickets in autotask using REST api in python ConfigurationItemSslSubjectAlternativeName. The application records an error when the maximum number of retries (5) have occurred for an event, but the payload could not be delivered. This entity represents articles created by Knowledgebase users in Autotask. /**/Want to tell us more? This entity describes the Resource Role and Department association. Asking for help, clarification, or responding to other answers. The RMA ticket category cannot be edited through the API. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). From the main navigation menu click Admin/Features & Settings. This entity contains ticket associations for documents in Autotask. For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with. The New and Edit pages for each entity feature a notification panel that is accessed from a persistent handle at the bottom of the page. Tickets with no TicketType specified are set automatically to Service Request. When you enable the Organizational Structure feature in Autotask, this object describes an Autotask Resource association with an organizational structure pairing of OrganizationalLevel1 and OrganizationalLevel2 (OrganizationalLevelAssociation entity). There were some field name changes between the Soap and REST API, can you try all the same but replace the accountId field with companyId? Provide feedback for the Documentation team, To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. If setting equals 'RequiredWhenPrimaryResourceIdBlank', then the API will produce an error when both the QueueID and ResourceID fields are empty. If there is no Contract Service or Bundle SLA, then check the Contract. This entity is only used by multi-currency databases. This entity describes an Autotask Inventory module Purchase Order. This entity's purpose is to describe a Work Type billing (or allocation) code that has been excluded from a Contract. This entity's purpose is to describe a transaction where a specified quantity of a Purchase Order Item is 'received,' that is, debited from the Quantity value of the associated Purchase Order Item and added to the Quantity On Hand value of the Inventory Item. This entity's purpose is to describe a Resource - Role - Department relationship. If your company uses Datto RMM, and you have integrated it with Autotask, you can configure monitors to create tickets in Autotask. This entity contains attachments for the Tasks entity. For detailed information, refer to The task or ticket stopwatch. The AllocationCodeID field must reference a Work Type allocation code. After you create the API key, login to your Autotask instance, hover over the Autotask button in the top left corner then . If the ticket category was configured to display them, additional ticket fields appear in this section on time entries and notes. If a ticket has TicketType not equal to 'Change Request' and it has data in one or more the fields that are exclusive to Change Request tickets, then the ticket can be saved. The function of this entity is to describe the Webhook error log where errors are kept by the application for 30 days. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. This entity's purpose is to describe a note created by an Autotask user and associated with a Ticket entity. /* Robert Gentry Many, La, Sled Photo Lineup Request, Articles A