Internet access points that allow you to make high-speed Internet Plus, Optimum makes installation free for customers when they order online. We may not know you are without power. Please upgrade your browser and/or operating system to improve your user experience. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick Discussion. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. This user guide shows how to use the outage map by accessing it through the web on a desktop. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. if it's plugged into a cable box, VCR, DVD player or gaming system. If Optimum is available in your area, youll have your choice of cable or fiber internet service. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? @OptimumHelp maybe fix peoples ****? We can't get your messages right now. See if Optimum is available for your home: Sign into add enhanced services to your account now. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Weston and Lost Creek. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Simply unplug your modem from the electrical outlet. Twitter: @OptimumHelp Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. The density of these reports is depicted by the color scale as shown below. hotspot. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Its been a month. Optimum by Altice is available at this address. You can add home phone service for $15 to any internet plan. Criterion Digital 2023. Our crews are actively working and will continue until all impacted customers are back online. Enter the phone number associated with the outage address. Invalid password, please complete all fields. You are currently using a browser and/or operating system we do not support. Make sure to report and . Brenham isnt that small of a town. . Now turn on your TV. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. @OptimumHelp internet outage in Bushwick (zip code 11206). Realtime status of outages and problems with service providers. @OptimumHelp Outage in Sylva, NC? Useful comments include a description of the problem, city and postal code. You can use your own modem too if you prefer. Goes up $40 on my bill thats why I am leaving. Share them here. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Enter your ZIP code to get updates on your neighborhood. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . I understand the frustration with gift card issues. 2023 CSC Holdings, LLC. If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Optimum offers cable TV, home phone, and mobile services along with home internet service. Wait 30 seconds Please look into it. Optimum by Altice offers cable internet access. In the last three months, how would you rate Optimum? Find out what is going on. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Useful comments include a description of the problem, city and postal code. It's been over 3 hours. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Share them here. Under Support, located in the upper right corner, click Service status. It is common for some problems to be reported throughout the day. You can easily perform a manual reboot by unplugging your modem and plugging it back in. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Ive been patient. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Congratulations Optimum by Altice! Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Whats going on? Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Try visiting the following official links: We'd be happy to assist you with any promotional issues. The most recent Optimum outage reports came from the following cities: Brenham isnt that small of a town. Make sure your devices are charged and have your, 2. Sign up for text messages, so you get the latest information texted right to your phone. Problems in the last 24 hours in Nolensville, Tennessee. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Optimum Internet Services Reliable energy starts by putting safety first. Whats going on? optimum.com/terms telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless In the last three months, how would you rate Optimum? Make sure your computer's software is up to date. to get started. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Pricing, terms, and offers subject to change and discontinuance without notice. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Remember User ID helps you log in without having to memorize your ID or look it up every time. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Explore plans below View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Also don't post any of your personal information. Forget having to sign in every time you want WiFi access at an ^David. Having problems? Optimum offers cable TV, home phone, and mobile services along with home internet service. To view personalized information about current outages in your area, please sign in with one of the following options. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Access is included at no additional cost to customers with Optimum One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Check current status and outage map. If you should lose power, these tips and resources can help you manage while our crews work to restore service. Learn More. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. @OptimumHelp no service for over an hour. Use the zip search and check with Optimum by Altice directly to verify availability. 07860. . Its been a month. On the flip side of promotions are fees. 2023 CSC Holdings, LLC. @OptimumHelp internet outage in Bushwick (zip code 11206). ^David, Hi there. Plug the modem back in and wait until it has fully restarted. Criterion Digital 2023. *Accuracy not guaranteed. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream All services not available in all areas. The latest reports from users having issues in Weston come from postal codes 26452. If you have forgotten your security code, please call 800.956.4237. Please try again later. connections on the go as easily as when you're connected at home. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Assume all downed lines are energized and dangerous. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Optimum does not impose data caps on fiber or cable internet plans. An outage is declared when the number of reports exceeds the baseline, represented by the red line. . This can take a few minutes. Download the WiFi HotSpot Finder App. Yes, I have to wait a week for a tech to get to me. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. CDC: https://emergency.cdc.gov/. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. or call 8449102593 Downed power lines can energize the ground and nearby objects. Sorry, we're unable to confirm Optimum by Altice is available at this address. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. You've been recognized in our annual awards Report Outage Online. With Automatic sign-in, you register your During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). If the above tips do not fix the problem you can try rebooting the modem. Loading map, please wait. Optimum by Altice offers service in 1,848 zip codes nationwide. to get started. So unsatisfied. We strongly recommend that you upgrade to a more current browser. Make sure there are no loose plugs and the outlets and circuit breakers are working. It also includes power to our network facilities and equipment located in your area. View storm video . During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Call to check pricing and availability in your area. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Having problems? All services not available in all areas. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. EnEnglish; EsEspaol; Check availability. Invalid password, please complete all fields. We will debit Optimum is having issues since 05:00 AM EST. For business customers, keep your modem plugged into the outlet where the technician installed it. Check your internet connection by opening a web browser window. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. @OptimumHelp no service in truckee ca for 2 days. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. All of the downloads are safe from the vendor's official website. It is common for some problems to be reported throughout the day. Post yours and see other's reports and complaints. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Visit Do you want internet service for your home or business? View our outage map . @OptimumHelp I need help with an issue that hasnt been resolved since November. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Service calls have not helped. charges, at the number provided above. If this does not help, pleasemessage us. By selecting Accept all, you consent to our use of Cookies. Check the settings on important communication channels. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Make sure to report and "downvote" such posts. I understand the frustration with gift card issues. Help. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. Unplug your equipment (i.e., your modem or Gateway) . Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Problems in the last 24 hours in Weston, West Virginia. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. To keep power flowing, our crews prepare for potential outages long before they happen. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Their equipment doesnt work half the time. Get it fixed. However, not all browsers allow you to take advantage of all the new features. Tips? Power Outage. Check for outages. A tech has been out here every week. All rights reserved. Hey @optimum internet been down all day since I woke up at 6am. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Get it fixed. . All plans include unlimited data. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. To report an outage: Text OUT to 544487 (LIGHTS). Check optimum.net to see if there is an outage in your area that may be affecting your service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All of the downloads are safe from the vendor's official website. It is common for some problems to be reported throughout the day. Users are reporting problems related to: internet, wi-fi and tv. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. How do I find out if internet is down in my area? Are you also affected? Please call a representative at (844) 910-2593 to confirm. Constant outages. To report an outage call 1-888-LIGHTSS (1-888-544-4877). . Run an antivirus scan to make sure the computer does not have a virus. display your award(s), Copy the Embed code and drop it into your site's HTML. People with access to Optimum Fiber will have fiber routed directly to their homes. Find out when service will be restored. We strongly recommend that you upgrade to a more current browser. Customer service is a joke. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Make sure you haven't missed any payments on your account. download @OptimumHelp any update when service in Franklin borough will be restored? Without power to your home, your Optimum service will not work. This may take 3-5 minutes. If fiber is available in your area, you can get symmetrical internet speeds. Store Locator. All rights reserved. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Optimum WiFi hotspot. Disclaimer: All trademarks remain the property of their respective owners, and Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. Staying connected during storms is critical. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ All trademarks and service marks are the property of their respective owners. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Please look into it. All services not available in all areas. @OptimumHelp no service for over an hour. So, if youve enrolled in getting alerts, make sure your contact information. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. When the front panel on the cable box displays the time, the reboot is finished. Do not assume a wire is down if your power is out. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Having problems? Optimum Business - Service Outage Check for outages Sign in to check your service status. Optimum Outage Map Is Optimum Having an Outage Right Now? Call 911 immediately if you see a downed power line. BroadbandNow is supported by commissions from some of the providers listed on our site. 1. FlexAbility If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Electrical power is needed to operate your . Some of the functionality and menus may not be available with this browser. like a laptop, cell phone, or tablet with your Optimum ID and password. program. Optimum by Altice is available at this address. Without power to your home, your Optimum service will not work. Any eta on restoring service? View the steps. /EOFBd*e1?. Optimum Outage Map, The Bronx, New York. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Enter the account number associated with the outage address. It may take 3-5 minutes to reboot. We know you depend on us for power and we take that responsibility very seriously. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". All Optimum internet plans are free of contracts and come with unlimited data. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. To avoid unauthorized access, youll still have to enter your password. What is going on ? Try visiting the following official links: We'd be happy to assist you with any promotional issues. Optimum WiFi hotspots are a network of over 1 million WiFi If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. See if Optimum is available for your home: Sign into add enhanced services to your account now. Also don't post any of your personal information. Realtime status of outages and problems with service providers.