After you sign in with your username and password, you'll type in the verification code that's associated with that account. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Authentication app is not working correctly. On Android, Microsoft Authenticator is failing to register for push notifications. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. We have recently implemented MFA with a conditional access policy. Use biometric hardware. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. A: No. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. What is the version of Microsoft Authenticator APP? A: Make sure the date and time on your device are correct and are being automatically synced. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. To switch your personal account over to notifications, you'll have to re-register your device with the account. These modes can prevent apps from sending notifications. But how that experience looks depends on your hardware'soperating system. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. If you have an Android device, the ID.me Authenticator app is the best option. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. TechCommunityAPIAdmin. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Setting up a phone number to receivephone calls to verify their identity. Its also important to remove the accounts from your old phone. My phone have been stolen, I had work account logged in there. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Answer. This article answers common questions about the Microsoft Authenticator app. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Then sign on with recovery account to do the restore. Location. If the date and time is wrong, or out of sync, the code won't work. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Old Microsoft account authentication app was perfectly working. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. You need to accept the notice of this data collection when you use the app for the first time. This setting can be turned on or off at any time. Q: What information can Authenticator autofill for me? Microsoft Authenticator app has stopped displaying the approve/deny message. Once youre signed in, you need to go to the Settings page and enable push notifications. What are the steps? My phone have been stolen, I had work account logged in there. For example, if we use WIFI. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. After I enter that information and return to the mail app, I get an error. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Why am I seeing this? This data is stored on your device and can be removed by removing your account. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Youll need to provide your sign-in username so that your admin can look you up in your organization. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. When you add a Microsoft account, the app requires network/internet connection. Authenticator APP and re-add accounts to APP? Microsoft is also providing Outlook with a similar service. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Restart the device and try again.2. Since they have removed their account from the application they can not authenticate to the portal. The app will request this permission only if your organization has a policy requiring location. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On a side note, can you describe how you were able to define authentication methods per conditional policy? Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Maybe it was turning off wifi. To use Microsoft Authenticator, you need to first enable it on your Android device. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Tap the Contoso account tile. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Q: Why does Authenticator allow you to approve a request without unlocking the device? You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Googles online services are available with push notification authentication. This is the only way to fix it. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Youll then be able to use those if you experience any issues when trying to recover your accounts. Choose the account you want to sign in with. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Find out more about the Microsoft MVP Award Program. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Most accounts provide backup codes you can use if youve lost or damaged your phone. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Q: How do I make Authenticator the default autofill provider on my phone? A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. The Authenticator app is available forAndroidandiOS. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Get The Word Out About Your GoFundMe Campaign! If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. The Authenticator app is not required for all accounts. If your question wasn't answered here, we want to hear from you. Run at startup. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Then sign on with recovery account to do the restore. How-To Geek is where you turn when you want experts to explain technology. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. I have submitted feedback logs using Incident ID:UE5893G if it helps. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Once the app generates a code, you will be able to log in to your account with it. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. The software giant kicks off public testing for its Phone Link software. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. The thing you know is your password. Sign-in with this account on the device registration page, then try enabling passwordless for the account. This way you can reenable push notifications. These logs can contain personal data such as email addresses, server addresses, or IP addresses. This minimaldata is needed to keep the app updated and secure. Your accounts will then automatically be added to Microsoft Authenticator on your new one. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Next, you need to open the app and sign in with your Microsoft account. You can turn App Lock on or off on the Authenticator Settings page. For more information, review the Microsoft Privacy Statement. This permission is only used when you report a technical problem through the app settings. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. Your administrator might ask for this Incident ID if they request customer support. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Microsoft Authenticator will display a message if you need to do this. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Q: Is registering a device agreeing to give the company or service access to my device? To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Notifications won't work for third-party accounts, like Google or Facebook. Then sign on with recovery account to do the restore. Camera. Based on my knowledge, if you want to older version APP, you could download apk file and install it. We previously sent these notifications only through email and SMS. The notification you get that verifies your identity is also displayed on any other running app. You could search it on Google. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. It was in the way more than I used it so I turned it off. Q: What is App Lock, and how can I use it to help to keep me more secure? Contact your admin to fix this issue (uniqueness validation). What should I do? Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Microsoft's increasingly breaking down barriers between Apple products and its own. I have been trying to log in to my Microsoft account on my new laptop. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. When I go back to the iOS app, I get stuck. All rights reserved. After that, starting Company Portal application again, Authenticator started to work as expected. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Of course they are. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. You canalso remove youraccount and attempt the sign in again. Have personal and work Authenticator use. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. By default, App Lock is turned on when you set up a PIN or biometric on your device. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. If your work or school uses Azure AD accounts, they are able to turn off this feature. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Autofill is not currently available for work or school accounts. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Therefore, having the phone and approving the request meets the criteria for the second step of verification. If you change your mind, you will need to go to Settings and manually enable the permission. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? They also can contain device data such as device name and operating system version. Receive data from the internet. 01:53 AM A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Read the contents of your storage. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. We turned off the ability to receive texts/calls and are forcing the Authenticator app. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. Q: Do notifications work for non-Microsoft accounts? you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. I have make sure that the battery optimization and all sort of notification permissions are allowed.