It doesnt seem there are any repercussions for these shoppers. Some are good some were not so good. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Call never materialized, even after emails to instacart. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. Thank you. 4. It might be a regular occurrence. As with almost any online platform, there are scams on Instacart. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. Actually call the service line and make a complaint. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. hours. Then align it properly with the other blind slats. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. They have zero customer service knowledge and deliveries are never complete as ordered. They didn't say. **Not directly affiliated with Instacart** Welcome to the best place to Got my order which smells like cigarettes, notice I was missing items. The hardest and most uncommon item to find," another added. Obviously, if you canceled your own order, this wouldnt be a surprise. Unlike some online platforms, Instacart isnt riddled with scams. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. . On January 16th, I placed two orders. This seems like a massive breach of confidential credit card information. Maybe I'm missing something . Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. If the packaging damage doesnt affect the product, I would let it go. What is the future of fast food' There is no longer a dollar menu. As I am with all customers, I was polite, engaging, pleasant and timely. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! 2. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. Create an account to follow your favorite communities and start taking part in conversations. Instacart, free membership with hidden fees. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Original review: March 3, 2023. If you have any item or order issues, please see this article . Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. Plus, your first grocery delivery is free! It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. Our website is supported by our users. They can wind up with free groceries or extra money, and the customer ends up with nothing. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. That's some garbage. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. Select the issue you experienced. 1. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. The customer may still be charged delivery fees, bottle deposit fees, or the tip. Read on to learn more about these scams and how to avoid them. Looking forward to 2016, here are five of the biggest trends you should know about. They did.. And it's questioning my integrity which is upsetting. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Some scammers are always out to see if they can get things for free. Do you guys get penalized for damaged items? I WILL NEVER USE YOU AGAIN. sometimes you can still have contact with them because if the driver. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When that isnt the case, the FTC has laws in placeto protect you. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. 3. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Here are 8 things I wish customers would stop doing. Scan this QR code to download the app now. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. Too many bad reviews can lead to their account being deactivated. She agreed they were acceptable. Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . They can wind up getting sensitive information. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Contactless delivery and your first delivery or pickup order is free! Keep Your Receipt! I told her to cancel my account on the spot! Click Report a problem on the relevant order. Ridester 2022 | ALL RIGHTS RESERVED. And if I happen to be in the club, do not charge me. . What do people get out of reporting damages? Tap the Orders icon in the bottom right corner. . See how much you could be earning. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. When placing an order, customers can indicate their replacement preferences. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 Select Report safety issue under Other issues. Did you receive a delivery you're not completely satisfied with? If you did, you will not be refunded, but there wont be a cancellation fee. On the right hand side youll see a link that says View Order Detail, which youll need to click. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Click that and fill in the correct information to get the refund ball rolling. Begin typing to search, use up and down keys to navigate, enter to select. I would like all of my money back. Reporting damaged products to receive refund or credit does not affect the shopper. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. The best way to avoid Instacart fraud is to be diligent about checking star ratings. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Consider DoorDash! I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. You keep giving delivery dates but you don't show up. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. So do shoppers get penalized for this? Require the customer to return item(s) to the retailer in order to get a refund or credit. Select a credit to your Instacart account or tap Help Center to contact Care. It has been weeks, and was a great factor in me slowing down with Instacart. Instacart is legitimate, convenient, and safe for shoppers and customers. I reported mine. Exceptional delivery of groceries Just so many things wrong with IC and it really does start with corporate at the top. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Best for straight and wavy hair. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. However, some Shoppers take advantage and will add on additional items that werent ordered. You have up to. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. To understand this scam, you must first understand how the Instacart app works for Shoppers. You might need to get a refund on a whole order, a single item, or a mix of items. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. However. Don't they save them? If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Unless they gave you a four or less star rating, why worry about it? Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. Not to long ago I got a damaged item for a dang watermelon. Certain order types (e.g. Did you receive a delivery youre not completely satisfied with? Another issue is Walgreens. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . Yes. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. I stopped doing shopping for Instacart and Shipt. Once you remove the damaged slat you place it somewhere and get the new ones. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. I asked to speak to a manager, manager busy but would call me in one hour. Only a small percentage of Shoppers and customers are there to run a scam. Either a Shopper or customer is using Instacarts policies and system to their advantage. You get lower service fees and save an average of $7 an order with the service. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . I kind of think reporting the fraud is not really going to hurt anybody. Shoppers have a card issued through Instacart that they use to make purchases. Is this your company? It all depends on what youre more comfortable using. Out-of-stock items that the shopper refunded before checkout show under Not Charged. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. I was already late for holiday evening and the only open store was far. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. kiwa obituariesThis item PVC Vertical Blind Replacement Slat Smooth (White) 10 Pk 82 1/2 x 3 1/2 by Royal Window Coverings. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. and certain items may require in-store returns for refunds. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. Desired outcome: Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. The customers suck and honestly the companies suck! The positive note about the complaints is that room for improvement is available. Sorry for the rant. They wont purchase anything that looks like it may be damaged. Desired outcome: Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. Instacart IPO. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. I would like all of my money back. Their only way to get a credit is to make the claim. It tells you on your app or desktop that you can do it. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. They don't think about why we shop/deliver for Instacart. You can check availability in your area with the Instacart app or website. Privacy Policy. Did you receive a delivery youre not completely satisfied with? She went from earning an average of more than $1,270 per week to $690 per week, while working the same total hours, screenshots and weekly earnings reports show. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. There are tons of reasons for you to need an Instacart refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. How they treat there employees and refuse to pay them! The store is the party at fault. Recently 12/12/22, I was charged $99 for Instacart's annual membership. Wrong, damaged, and missing items are some common issues that some customers report. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). Between work, picking up the kids, or not feeling like going to the store, grocery delivery services can be a lot of help. Maybe some of the beans inside the package were not good? I'm a good shopper dammit! In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). Never again! Select Get help on the relevant order. Damaged item - an item arrived broken or in an unusable condition. I sent this to a friend who has been an Instacart shopper for quite a while. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. If you selected an item issue, choose the affected item (s). There was a shelf of Diet Coke 6-pack bottles listed at $5.99. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Damaged alcohol items. United States-issued driver's license with photo. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. Instacart processed . They were the only items ordered.. Still didn't care. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. She was skeptical about using the service as it connected her debit card and she is on a limited income. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. Has anyone else had any customers say they had a damaged item? Reddit and its partners use cookies and similar technologies to provide you with a better experience. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. Stay blessed. Tbh if that was the case I would turn around go back to store and get another one. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. When youre logged into the Instacart app, youll first need to find the receipt for your order. It has been two days now and I have received no reimbursement. The chair was even an add-on after I informed the customer that I was checking out. You can rate your shopper and then go about asking for your refund. Shopper refused to bring groceries to my door. I shall report then and hope she doesn't leave a review . Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. Shoppers with a lower star ratingdont see the highest-paying orders. 5. Refund and credit amounts vary. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . They have zero customer service knowledge and deliveries are never complete as ordered. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. and . I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. Using bots violates Instacarts terms of service. The company doesnt have a direct email address. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. 11 votes, 24 comments. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. I had a party this evening. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. 4. So, you may not be able to get as many orders as youd like in a day. 2. All eligible items, including fresh foods, will be listed depending on your address. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. I have been a shopper for Instacart since Jan 2022. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS.