Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Hotjar sets this cookie to detect the first pageview session of a user. But opting out of some of these cookies may have an effect on your browsing experience. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Next . Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Telephone: 0300 061 0614. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. The number of organisations that expressed interest in the tender. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Telephone: 0300 1113000. If this has not been done, email chcompliance@enfield.gov.uk. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. You have accepted additional cookies. The council should repair any damage caused by maintenance or building work. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Our approach. E14 9GE However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. You can request it through your 'My Housing Tenancy' online account. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. The cooperative is reducing the supply of hot water due to. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. All repairs should be reported to Crawley Repairs Team and not your housing officer. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. This contract is for the payment solution for a range of goods and services with multiple providers. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. But opting out of some of these cookies may have an effect on your browsing experience. List. Analytical cookies are used to understand how visitors interact with the website. Thank you so much. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Outside of office hours the number above is for emergency repairs only. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. How to rent one of our 5000 garages or outside storage cupboards. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. For further information and guidance see Bogus callers and phone fraudsters. change your appointment later if you need to. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This category only includes cookies that ensures basic functionalities and security features of the website. There are another 15 similar residential tower blocks around the borough. Assessment of housing need under the Housing Act Part V11 (Homelessness). NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. List First. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. We also use third-party cookies that help us analyze and understand how you use this website. Resources for buying a home. Tenant and Leaseholders Housing Repairs Review questionnaire. In December 2022 the paid and 65 were out of borough. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Written by on 27 febrero, 2023. You also have the option to opt-out of these cookies. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You can request a repair to your council property to fix an urgent problem. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Necessary cookies are absolutely essential for the website to function properly. 1982 Crawley Borough Council election. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Our letting standard sets out the standard of repair and appearance you can expect when you move in. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Council housing repairs Report a repair You can request a repair online. This website uses cookies to improve your experience while you navigate through the website. Call-off contract under t. 701 were here. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises.